Description
Sr. Business Analyst - CMDB / Network Segmentation (12 Month Contract)

About This Role...

The Senior Business Analyst exhibits both a breadth and depth of knowledge and experience with analysis techniques, has experience working on different types of projects in different business areas and can come up to speed in a new domain quickly.

The Senior BA acts as a leader, promoting excellence and continuous improvement within the team. They ensure that team business analysis practices align with industry standards and work outputs support organizational goals. The Senior BA is responsible for the work and artifacts for several large projects.

The Senior Business Analyst works closely with the business and other stakeholders to understand their vision, to elaborate the requirements for that vision, and to deliver outputs that inform the solutions created by the technical teams.

Roles and Responsibilities:

• Support Project to implement and/or remediate a configuration management database and ITSM tools in relation to Incident Management, Problem Management, Change Management, Knowledge Management, Service Request Management, Service Level Management, CMDB/Asset Management and Reporting
• Have experience with the gathering and rationalizing requirements for the configuration of ITSM and CMDB Software components such as Auto Discovery, Single Sign-on, Granular Permissioning and Password management, DCIM, Application Dependency Mapping.
• Facilitate the creation of the foundational CMDB and ITAM data model
• Serve as a subject matter expert for CMDB and ITAM tools
• Gather and prioritize client requirements: work with team to define solutions to meet these requirements
• Gather requirements and facilitate artifacts for LANs, WANs, wireless networks, virtual networks, routers, firewalls, IPS/IDS systems, proxy's, and other network hardware and technology.
• Analyze and document firewall policies and proxies
• Bring analytical rigor and consistency to concurrent infrastructure implementation projects.
• Conduct research on network products, services, protocols, and standards to remain abreast of developments in the networking industry.
• Create and maintain documentation as it relates to network security configuration, network mapping, processes, and service records.
• Interact with application personnel and other infrastructure personnel to support secure, network aware applications
• Interact with vendors. Understand vendor offerings, assist in the creation of proposals, and assess vendor replies
• Work in collaboration with vendor to support best-practice implementation of tools

Technical Skills:

• BA Planning and Monitoring
• Independently plan and manage the completion of business analysis tasks to support business objectives.
• Provide estimates for analysis outputs, assess impact of proposed deliverables and negotiate priorities with business stakeholders / manager.
• Work with business stakeholders to identify needs, issues and risks.
• Lead and implement business analysis best practices to ensure own output and business analyst output is in line with approved analysis methodology and tools.

Elicitation...

• Interact and communicate with staff at all levels of the organization to elicit, document, and validate requirements for proposed changes or approved projects.

Requirements Management and Communication:

• Ensure traceability of requirements from business need to solution.
• Manage changes to requirements and communicate this to stakeholders.
• Appropriately communicate requirements to diverse audiences.

Requirements Analysis...

• Identify and define the business need, problem definition, and approach.
• Proactively identify improvements that would increase efficiency or productivity in work effort, processes or application features.
• Create analysis deliverables (e.g. user stories, workflow diagrams, context diagrams, requirements matrixes) to inform the stakeholder audience, both technical and non-technical, for the purposes of review and prioritization.
• Co-ordinate and facilitate the analysis and sign off process.
• Identify opportunities for, and ensure development is integrated with, other initiatives.

Solution Assessment and Validation...

• Work with stakeholders to validate that the solution meets the business need.
• Ensure project close and hand over activities are completed.

Skills and Abilities...

• Analytical thinking and problem solving
• Demonstrates strong problem-solving and analytical skills.
• Applies a variety of creative interviewing techniques to identify needs, issues and solutions, while working with a diverse audience (business, management, technical).
• Facilitates and maintains stakeholder confidence in the decision-making process.

Business Knowledge:

• Understands the role of the business analysis practice within the software development life cycle and has applied analysis tools and techniques to successfully implement software products and network design.
• Understands both the organizational and the technology goals.

Software Apps:

• Demonstrates proficiency working within a Microsoft-based environment (Word, Excel, PowerPoint, Visio, Outlook, SharePoint).
• Strong ITIL, CMDB, Networking, ITAM background, demonstrate having worked on complex projects involving these subject areas.
• Proficient with Business Intelligence tools like Power BI.
• Demonstrates the ability to learn specialized applications being used by the team.

Communication Skills:

• Demonstrates strong oral and written communications.
• Effectively facilitates stakeholder sessions, ensuring success through preparedness and co-ordination.
• Applies facilitation techniques to keep discussions focused and organized.
• Adjusts style of written communications to meet the needs of the audience.

Behavioral Characteristics...

• Exhibits strong self-starter attributes.
• Demonstrates a high level of personal organization for assigned analysis projects.
• Builds trust with stakeholders by applying honest and ethical standards in all interactions.
• Accepts responsibility for, and ownership of, personal errors.
• Remains confident and 'cool under pressure' to perform in situations that are filled with more ambiguity than clarity.

Organizational Competencies:

• Instill trust: gain the confidence and trust of others through honesty, integrity, and authenticity
• Communicate effectively: develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Customer focus: build strong customer relationships and deliver customer-centric solutions
• Drive results: consistently achieve results, even under tough circumstances

Education and Experience...

• Minimum of five years' experience in a business analyst role.
• Must have proven ability to quickly grasp NWEA processes and apply business analyst skills and knowledge in a fast-paced environment, with minimal supervision.
• Understanding of the practice of business analysis and industry standards.
• Bachelor's degree in the field of business analysis, accounting, business administration, management information systems or computer science is preferred; or an equivalent combination of education and experience will be considered in lieu of a degree