About the Organization

Fusion Academy is a revolutionary alternative, accredited private school for grades 6-12 that offers a fully individualized classroom: one student, one teacher. As the nationwide leader in one to one schooling, Fusion Academy has campuses throughout the country.

Every student at Fusion is unique - some students are accelerated learners; some need flexible scheduling; and others have special learning needs due to attention challenges, learning differences, or social and emotional difficulties. No matter why students come to Fusion, our model is simple - through compassion and acceptance, Fusion students learn on their terms, on their schedule, and in their learning style.

Our model is a unique academic program offering services year-round on a rolling admissions basis. Our environment is highly personal and socially inclusive. Equal emphasis is placed on students' emotional well-being as it is on academic achievements. In addition to full time enrollment, students at Fusion Academy may take a class for credit or enroll in our tutoring/mentoring program.

The Fusion culture offers a special place to work, teach, and learn. Fusionites are a special brand of educators--they are creative, passionate, embrace change, and have fun! They communicate honestly and with compassion to both students and colleagues. People join the Fusion family for more than just a paycheck; they seek to work with peers who share these values. And because Fusion is growing rapidly, we offer considerable opportunity for career advancement throughout the country.

Location

Fusion Education Group (HomeBase)

Description

Job Summary

The I.T. Operations Supervisor leads a team of specialists responsible for day to day operational support and administration of the department. The I.T. Operations Supervisor and Operations Team support school systems, craft policies, answer help desk inquiries, upgrade hardware and install networks at different locations. They also open new locations with all hardware, direct technical consultants and negotiate vendor contracts.

Roles and Responsibilities

• One of the primary responsibilities of the I.T. Operations Supervisor is monitoring the schools networks and computer systems for irregularities and performance issues. The I.T. Operations Supervisor proactively assesses data and errors, along with user reports, to determine areas for improvement or repair. In this role, the I.T. Operations Supervisor determines when network equipment, printers, computers, and internet circuits are due for upgrades.
• The I.T. Operations Supervisor is in charge of project managing the installation of Internet, low voltage cabling, network rack and equipment, printers, computers, phones, and other technology at new school openings. They will also travel to the new location shortly before occupation to ensure all technology has been tested and proven ready for use before the first day of operations.
• The I.T. Operations Supervisor directs technicians and vendors to support end users and assist with upgrades and directives. The I.T. Operations Supervisor assesses current school or department needs and assigns personnel to resolve each issue.
• The I.T. Operations Supervisor updates and develops I.T. policies and procedures to ensure that the department operates effectively and reliably. The I.T. Operations Supervisor may also develop guides for users and technicians, such as FAQ documents or employee handbooks for I.T. Department personnel.
• The I.T. Operations Supervisor may provide direct user support by handling help desk or service desk escalations. If the Managed Service Provider is unable to successfully resolve a user's issue, the I.T. Operations Supervisor will assess the situation and devise a solution to the problem.
• The I.T. Operations Supervisor plays a direct role in negotiating contracts with I.T. service providers. The I.T. Operations Supervisor compares pricing and vendor bids with their department's budget, determines which vendors offer the most advantageous terms, and negotiates rates.
• The I.T. Operations Supervisor will support I.T. Department activities while upgrading systems. The Operations Team focuses on computers, printers, network and internet speed upgrades.
• The I.T. Operations Supervisor provides support for the corporate team such as new hire setup, support for computer challenges, desk hardware management, and conference room technology troubleshooting.
• In managing the team of three or four I.T. Operations Specialists, the I.T. Operations Supervisor provides support to the team on day to day activities. The Supervisor participates in the hiring and onboarding process of new team members. The Supervisor creates annual reviews of team members, decides compensation and prioritizes individual assignments.

Position Requirements

Experience and Skills

• Bachelor degree in Information Technology or equivalent experience.
• Has 2 to 4 years of experience managing a team of I.T. professionals.
• Has 3 to 5 years of experience in the Information Technology field.
• Has 3 to 5 years of experience in I.T. Project Management.
• Be able to work in a team-oriented, collaborative environment.
• Must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
• Expected to have excellent communication and time management skills.
• Comfortable with changing requirements and simultaneous projects; must be flexible, excellent at multitasking, and able to respond to changes in the technical and business environments.

Number of Openings

1

Full-Time/Part-Time

Full-Time

Exempt/Non-Exempt

Non-Exempt
This position is currently accepting applications.