Description

Manager, Sales Operations

About this role...

The Sales Operations team supports the activities of the NWEA sales and account management teams. They are responsible for the collection and sharing of sales data and metrics, forecasting, sales reporting, CRM application (Salesforce) management, process and best practices development and execution, and coordinating field events.

As the Manager of Sales Operations , you will report to the Vice President of Program Management, Proposals and Sales Operations, and you will lead the Sales Operations team. You will be responsible for the overall management of sales metrics and operational support needed to drive and support our sales growth and meet our mission. In this role, you will assist P artner Accounts (P A ) Leadership with sales decisions by identifying and analyzing key data and trends. In addition, you will be responsible for the adoption, implementation and support of enablement tools, for supporting strategic cross-functional relationships, and leading projects to support sales and strategic goals . This is a full-time opportunity with competitive compensation and a generous benefits package, and you may work remotely you're your home office within the U.S.

Your next challenge...

• Lead a professional Sales Operations team to support Partner Accounts.
• Manage the recruitment, hiring, and coaching of all direct reports; assist in evaluating the annual performance of each Sales Operations team member based on project and sustaining work, and goal attainment
• Drive a culture of innovation, feedback and mutual respect for all stakeholders
• Support Sales Operations team members in setting, monitoring, and achieving individual and team goals
• Identify operational needs of the team and provide appropriate resources to manage resource assignments and balance priorities to assure departmental goals are met.
• Gather and analyze data to inform sales goals and planning, territory coverage, and forecasting.
• Manage the collection and sharing of important sales plans and metrics, including team and organizational goals
• Develop and manage forecasting and sales reports, ensuring accurate, timely reporting of revenue and trends to inform strategy
• Assist in the planning and data gathering for key meetings and retreats, including PA Team retreats, Executive meetings, All-hands, and Leadership Team meetings
• Implement and manage key productivity and performance metrics for Partner Accounts
• Develop and implement sales processes, procedures, documentation and training materials to ensure thorough support of each Partner Accounts team with emphasis on specialized partner needs
• Represent Sales Operations in cross-organizational projects and meetings as requested. Understand internal initiatives that affect the success of PA team members.
• Keep multiple priorities in focus and in progress
• Collaborate with members of the PA leadership team and others in the organization to move work forward; ensure timely and accurate completion of projects
• Ensure timely communication of updates to PA team, monitor and manage workflow and communicate potential risks on a regular basis
• Recommend and institute operational changes to increase efficiencies, improve quality, and/or decrease costs
• Perform other duties as assigned to ensure the success of the team and the entire organization

Traits for success...

• Strong communication and leadership skills in both direct and influencer roles
• Demonstrated ability to present, both orally and visually, in a cogent and engaging manner
• Strong problem-solving skills including the ability to successfully execute solutions across many functions within and outside the organization
• Demonstrated ability working with a wide variety of software applications (including Salesforce); ability to quickly learn and evaluate new tools. Proficiency in Microsoft Office, Excel.
• Demonstrated ability to analyze, assess and manage the sales organizations' processes and best practices.
• Skill in creating, analyzing and translating business and sales data into strategies
• Ability to coordinate several projects simultaneously and adjust easily to shifting priorities
• Excellent listening skills and ability to communicate (both written and verbal) clearly, professionally, and completely in a timely manner
• Strong service orientation and ability to coach others with both patience and enthusiasm
• Ability to perform the physical and intellectual requirements of the role, with or without accommodation

Competencies ...

• Build Effective teams : build strong-identity teams that apply diverse skills and perspectives to achieve common goals
• Collaborates: building partnerships and working collaboratively with others to meet shared objectives
• Communicates Effectively : develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
• M anages Conflict : handle conflict situations effectively, with a minimum of noise
• Customer Focus : build strong customer relationships and deliver customer-centric solutions
• Develops Talent: develop people to meet both their career goals and the organization's goal
• Directs Work: provide direction, delegation, and remove obstacles to get work done
• Drive Results : consistently achieve results, even under tough circumstances
• Instill Trust : gain the confidence and trust of others through honesty, integrity, and authenticity
• Plans and Aligns : plan and prioritize work to meet commitments aligned with organizational goals

Education and e xperience ...

• Bachelor's degree desired or an equivalent combination of education and experience will be considered in lieu of a degree
• Experience managing highly professional staff preferred
• Understanding of education industry preferred
• Experience leading cross-functional teams to drive improved performance outcomes is preferred
• Demonstrated success in developing strategies and meeting goals required
• Experience with software applications; experience in process automation, system implementation/conversion background required; knowledge of CRM systems preferred

About us...
[NWEA® is a research-based, not-for-profit organization that supports students and educators worldwide by creating assessment solutions that precisely measure growth and proficiency-and provide timely data to help tailor instruction. For more than 40 years, NWEA has developed innovative pre-K-12 assessments, including our flagship interim assessment, MAP® Growth™; our progress monitoring and skills mastery tool, MAP® Skills™; and our reading fluency and comprehension assessment, MAP® Reading Fluency™. Educators trust our professional learning offerings to accelerate student learning and our research to support assessment validity and data interpretation. More than 11 million students in 146 countries use our solutions to support their learning and growth each year.

What we can offer you....
At NWEA w e not only offer a competitive base salary , we offer a 15% contribution of eligible employees' base salary to a defined contribution 403(b) retirement savings plan; c areer development opportunities; an awesome work cultur e and environment; we also offer industry leading benefits and perks that are focused on supporting our employees' holistic wellbeing. To learn more about what we can offer more, click here.

NWEA strives to make diversity, equity, inclusion, and accessibility (DEIA) practices the center of our work. Our organization's mission, Partnering to Help All Kids Learn, is the foundation for our DEIA commitment as we work to reflect, value, and support the educators, students, colleagues, and communities we serve. We seek to empower and engage all stakeholders in the research, services, solutions and products we provide, our organizational culture, and the partnerships we establish with schools, districts, states, and countries.

NWEA endeavors to make www.nwea.org accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please call us at (503) 624-1951 or e-mail us at onlineaccommodations@nwea.org and let us know the nature of your request, your location and your contact information. This is for accommodation requests only and cannot be used to inquire about the status of applications.

NWEA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please visit our website. If you'd like more information on your EEO rights under the law, please visit the EEOC website