COMPUTER TECHNICIAN/USER SUPPORT SPECIALIST

Are you committed to furthering student's education through the use of technology?

The Essex Westford School District is seeking a Computer Technician/User Support Specialist to perform a variety of specialized computer installation and support functions and serve as a resource to classroom teachers and the Educational Technology Specialists to integrate technology in the classroom to support student learning. The position serves as a part of a school's ecosystem, working closely with staff. Being friendly and approachable are big keys to success.

- Installs and performs repairs to hardware, software, and peripheral equipment, following design or installation specifications.
- Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments.
- Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware
- Troubleshoots problems with computer systems, including troubleshooting hardware and software, email, network and peripheral equipment problems; makes repairs and corrections where required.
- Acts as a technical resource in assisting users to resolve problems with equipment and data; implements solutions or notifies outsource providers as required.
- Oversees the daily performance of computer systems in classrooms. (e.g. cleaning and maintenance).
- Maintains and updates district technology hardware inventory (in KACE, our current inventory system)
- Processes support requests using ticketing software and keeps detailed records of problems and their corresponding resolutions. (e.g. KACE or current ticket system).
- Staffs a centralized help desk to facilitate exchange of information and advice as requested.
- Connects, disconnects, and moves all technology related equipment.
- Removes, reuses, or recycles electronic equipment in an environmentally friendly manner.
- Reads technical manuals, confers with users, and conducts computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
- Creates support documentation for staff on how to properly use district software or devices.
- Confers with staff, users, and management to establish requirements for new systems or modifications.
- Assists in developing procedures for common technology tasks, and adheres to them in daily tasks.
- Refers major hardware or software problems or defective products to vendors or service technicians.
- Works cooperatively with co-workers, faculty, staff, administrators and students under the direction of the Director of Technology and Innovation.
- Assists Network Administrators with the planning, design, research and acquisition of new or upgraded hardware and software systems.
- Actively checks in with teachers and staff, being proactive about discovering and resolving technology issues that arise.

We are seeking candidates with the following qualifications:
- Minimum of two years of directly related experience, including computer network experience
- Knowledge of computer hardware, software and peripherals such as central processing units, servers, monitors, cables, network systems, printers, and other current hardware technologies.
- Knowledge and ability to install, configure, upgrade, troubleshoot and repair applicable software, hardware and peripherals.
- Ability to effectively troubleshoot and solve hardware and software problems.
- Proficient with Google Suite, Microsoft Office Suite, projectors, large display monitors/ TVs and other media systems.
- Motivated and able to work independently
- Strong communication and interpersonal skills
- Approachable
- Excellent analytical/problem-solving skills
- Dependable and flexible
- Great customer service skills

The position is full-time (40 hours/week plus overtime as requested),12-month position and pays $19.50/hour. Excellent benefits available including family medical and dental insurance, 30K term life insurance, retirement plan with up to 6% employer contribution, tuition reimbursement, and a competitive paid leave package.

For consideration, please apply electronically through www.schoolspring.com.

Position Type: Full-time
Positions Available: 1
Salary: $19.50 Per Hour
Welcome to Essex Westford School District!
In 2017 three vibrant communities unified to provide enhanced and expanded educational options for all students, with the idea that we are better together. In the Essex Westford School District, we are designing opportunities that meet the unique needs of all our learners. As one of the largest school districts in the state of Vermont, approximately 4,500 students from preschool through 12th grade walk through our doors each day, eager to take advantage of the resources provided by our supportive communities. Every student is supported by highly qualified and caring educational leaders, educators, and staff who strive to make our schools a place where everyone belongs, feels safe, and is respected. Learning happens here ... students are challenged by a rigorous, well-balanced, proficiency-based curriculum and supported by our dedicated teachers and staff, who believe in and are passionate about what they do. Our staff are more than just employees, they are our neighbors as well. Nearly 50% of our staff live in one of the three communities that they support.
Job Requirements EWSD conducts thorough screenings of all applicants being recommended for hire, which may include contacting references not listed on your schoolspring application. Selected individuals shall also be subject to a VT Department of Motor Vehicle (DMV) check (if driving students), criminal records background checks, and child and adult abuse registry checks. Any offer of employment shall be contingent upon acceptable results of these checks at the sole discretion of the Superintendent or his/her designee. Click here here for additional background check information.

At least 2 years of relevant experience preferred

Bachelor degree preferred

Citizenship, residency or work VISA in United States required

Application Instructions Please answer the questions below relative to your candidacy for this position:
Application Questions This employer has requested that all applicants answer the following questions. It is highly recommended that you type any essays in a word processing program, save them, and then paste them on the proceeding job application page. 1. Are you under contract or do you have a letter of intent from another school district or supervisory union that would conflict with this posted position?
Multiple Choice / Single Answer
- Yes
- No
2. Do we have your permission to contact all references, employers, educational institutions, and other individuals who may have knowledge of your employment and/or other pertinent information regarding your candidacy for this position?
Yes/No
3. Please review the job description and answer the following question (a link to the job description has been provided in the posting): Are you able to complete the requirements of the job with or without accommodation?
Yes/No
4. Tell me about the most recent technology related project you worked on. What were your responsibilities? What went well? What would you do differently?
Long Essay (Answer limited to 4000 characters, including spaces)
5. How do you support end users to ensure they use the technology tools available to help them achieve their goals?
Long Essay (Answer limited to 4000 characters, including spaces)
Contact Information Peter Drescher, Director of Technology and Innovation
51 Park Street
Essex Junction, Vermont 05452
Phone: 802-857-7090
Email: pdrescher@ewsd.org