Description
Sr . Business Technology Specialist, Atlassian Suite & ITAM Admin/Developer

About This Role ...

The Sr . Atlassian Suite & ITAM Admin/Developer works with stakeholders to learn and understand their work and processes, gather requirements, and translate their needs into productive, cost-effective technology improvements for their business unit and NWEA . This role requires a combination of strong customer service and technical expertise in a platform enablement role.

Your Next Challenge...

• Design, implement, and support solutions and workflow using Atlassian Suite including JIRA, Confluence, and Bitbucket
• Document solutions, best practice procedures, and training content for assigned systems
• Defining and maintaining permissions architecture, refining it as needed to fit business needs and as the platform evolves
• Managing and assigning support tickets for assigned systems
• Guest user access support, security around externally accessible sites
• Keep skills and education current on assigned business applications, including knowledge of on-going technology improvements to those applications

Your Skills and A bilities ...

• Thorough understanding of ITIL and IT Service Management concepts
• 5+ years of experience with Atlassian configuration and development (JIRA, Confluence, BitBucket)
• 5+ years hands on experience with installation and configuration of software applications
• 5+ years' experience in implementation and support of JIRA, Confluence, BitBucket
• Understanding of infrastructure/server administration required to support and trouble-shoot application issues
• Troubleshooting experience in working with product vendor and customers
• Experience with integrating other systems with Atlassian (Salesforce, Trello, Samanage, TargetProcess, Smartsheets, AWS Pipeline, Jenkins etc...)
• Design skills pertaining to user experience and layout/design of projects, pages, forms, lists, and workflow s
• Advanced knowledge and experience in the use and administration of JIRA, Confluence, BitBucket platforms
• Research and analytical skills to translate user's stated business need into meaningful solutions
• Ability to communicate technical concepts to a non-technical audience
• Demonstrated experience developing ideas or identifying opportunities that result in continuous improvement
• Able to handle confidential information with a high level of discretion
• Proven experience in interacting with senior management

Your Competencies ...

Customer Focus - Building strong customer relationships and delivering customer-centric solutions .
Drives Results - Consistently achieving results, even under tough circumstances
Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity .
Business Insight - Applying knowledge of business and marketplace to advance the organization's goals.
Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency and high energy.
Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Your Education and E xperience ...

• Minimum bachelor's degree in Computer Science or related field; equivalent combinations of education and experience will be considered in lieu of a degree
• Eight or more years of experience in complex information system and software analysis, design, development, implementation, and maintenance across multiple hardware and software platforms
• Specific experience provisioning, supporting and administering Atlassian products including JIRA, Confluence, and BitBucke t
• Strong preference for the following certifications: Atlassian Certified Jira Server and Advanced Jira Workflows

About U s....

NWEA® is a research-based, not-for-profit organization that supports students and educators worldwide by creating assessment solutions that precisely measure growth and proficiency-and provide insights to help tailor instruction. For 40 years, NWEA has developed innovative pre-K-12 assessments, including our flagship interim assessment, MAP® Growth™; our progress monitoring and skills mastery tool, MAP® Skills™; and our reading fluency and comprehension assessment, MAP® Reading Fluency™. Educators trust our professional learning offerings to accelerate student learning and our research to support assessment validity and data interpretation. Our tools are trusted by educators in more than 9,500 schools, districts, and education agencies in 145 countries.

What W e C an O ffer Y ou...

At NWEA we not only offer a competitive base salary, we offer a 15% contribution of eligible employees' base salary to a defined contribution 403(b) retirement savings plan; career development opportunities; an awesome work culture and environment; we also offer industry leading benefits and perks that are focused on supporting our employees' holistic wellbeing. To learn more about what we can offer, click here.

NWEA strives to make diversity, equity, inclusion, and accessibility (DEIA) practices the center of our work. Our organization's mission, Partnering to Help All Kids Learn, is the foundation for our DEIA commitment as we work to reflect, value, and support the educators, students, colleagues, and communities we serve. We seek to empower and engage all stakeholders in the research, services, solutions and products we provide, our organizational culture, and the partnerships we establish with schools, districts, states, and countries.

NWEA endeavors to make www.nwea.org accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please call us at (503) 624-1951 or e-mail us at onlineaccommodations@nwea.org and let us know the nature of your request, your location and your contact information. This is for accommodation requests only and cannot be used to inquire about the status of applications.

NWEA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please visit our website.

If you'd like more information on your EEO rights under the law, please visit the EEOC website