Intake Specialist - Office of the Inspector General

Chicago Public Schools (CPS) is the third-largest school district in the United States, serving over 350,000 students in 600+ schools and employing nearly 36,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each for success in college, career and civic life. In order to fulfill this mission, we make three commitments to our students, their families and all Chicagoans: academic progress, financial stability and integrity. Five core principles are embedded within these commitments - high quality, rigorous instruction, talented and empowered educators, safety and support, financial stability and collective impact.

Position Summary:

The Office of the Inspector General (OIG) serves as the investigative watchdog of CPS, which includes the responsibility of investigating sexual misconduct cases in which the offender is a CPS-affiliated adult and the victim is a student. The OIG is seeking to hire an Intake Specialist who will work in the Sexual Allegations Unit, which handles the adult-on-student sexual misconduct cases. Most of the intake specialist's work will involve the case-intake phase of these sexual misconduct investigations, including taking the complaint in those cases.

Essential Duties and Responsibilities:

• Intake and process new complaints by answering the 833-TELL-CPS Hotline and receiving reports of sexual abuse or harassment via email
  
  
• Follow up with school administration for additional information as needed
  
  
• Data entry to track and monitor complaints
  
  
• Preliminary follow-up with complainants and others as appropriate to gather facts pertaining to allegations of alleged sexual abuse or sexual harassment of CPS students by staff members
  
  
• Watch surveillance video, review emails and phone records, request and review personnel files and past disciplinary records, and engage in other investigatory acts as appropriate
  
  
• Prepare detailed and accurate reports of activities conducted in each investigation
  
  
• Prepare complaints for action by Inspector General and other supervisors
  
  
• Update and maintain case files and case management records in order to report on the status of assigned investigations
  
  
• Assist investigative staff with criminal, large-scale and complex Investigations
  
  
• Closely coordinate with CPS's Law, Safety and Security, and Title IX Offices, other departments and external agencies to ensure student safety and facilitate the delivery of trauma-informed and/or social and emotional services to students, families and staff
  
  
• Occasional need to visit off-site CPS location to pick up evidence or other materials
  
  
• Perform additional ad hoc duties as assigned
  
  

Minimum Qualifications:

• A valid State of Illinois driver's license
  
  
• Flexible availability during non-operating hours
  
  
• Bachelor's degree from an accredited college or university or an equivalent combination of education, training and experience
  
  

Preferred Qualifications:

• Proven ability to distill complaint information and concisely report on it to supervisors
  
  
• Previous work history with demonstrated ability to meet short deadlines
  
  

Knowledge, Skills and abilities:

• Must be able to multi-task in a fast-paced environment
  
  
• Refined judgment with the ability to manage highly sensitive and confidential information
  
  
• Strong skills in the areas of conflict resolution, problem solving techniques, interviewing and investigation
  
  
• Exceptional analytical and critical-thinking skills demonstrated by the ability to analyze information and facilitate resolution of difficult challenges, including the ability to handle issues of complex and extreme sensitivity
  
  
• Demonstrated superior ability to write concise, logical and analytical reports to convey complex issues
  
  
• Demonstrated ability to prioritize tasks, manage multiple deadlines and work independently while maintaining high levels of organization
  
  
• Strong interpersonal skills and the ability to work with a wide range of people, including children, parents, faculty, staff and law enforcement
  
  

Residency Requirement:

As a condition of employment with the Chicago Public Schools (CPS), employees are required to live within the geographic boundaries of the City of Chicago within six months of their CPS hire date and maintain residency throughout their employment with the district.