Job Title:
Human Services Specialist I

Location:
Henrico, VA, US

Organization Name:
County of Henrico Department of Social Services

About Us:
Henrico County, a progressive employer of choice, provides job seekers with the promise of fair and competitive compensation; a close-knit atmosphere with low employee turnover; and a benefits package that helps secure financial stability.
Established in 1611, Henrico County has deep historical roots. Henrico County borders the City of Richmond to the west, north and east and constitutes approximately a third of the Richmond metropolitan areas. Henrico County is among the top-rated counties in the nation and was one of the first localities to adopt the County Manager Form of Government. Citizens of Henrico County are represented by an elected Board of Supervisors representing five magisterial districts.
Henrico County General Government currently has more than 30 agencies. Department Heads are appointed by the County Manager, with the exception of the elected constitutional officers. Henrico County is an equal opportunity employer and, when you join us, you will be surrounded by fellow associates who come from all walks of life, all types of cultural backgrounds and all ages.

General Statement of Duties:
Closing Date: This position closes on Monday, October 12, 2020.
Performs a variety of specialized technical, administrative and customer service support functions related to the determination of eligibility of economically disadvantaged individuals and families for various federal, state and local public assistance and benefits programs; assists applicants with the preparation of forms; collects, verifies, enters, maintains and manages the data related to eligibility determinations; does related work as required.

Essential Duties:
Requires basic understanding of human needs and of individual differences; basic knowledge of interviewing techniques and skills in interviewing and eliciting needed information from applicants and recipients; excellent organization skills with the demonstrated ability to plan and execute work effectively to successfully complete assigned tasks accurately and in accordance with applicable requirements and deadlines; ability to multi-task while maintaining the integrity of time sensitive documents, many of which must meet generally accepted accounting standards; ability to make accurate mathematical computations; ability to learn and maintain a sound working knowledge of federal, state, and local laws governing public assistance, service programs, and welfare reform; ability to read, and consistently comprehend, accurately interpret, apply and communicate complex policies, regulations and requirements; ability to read, understand and interpret complex public assistance and service program policies and regulations; basic knowledge and understanding of social problems and effective approaches to working with clients in economic distress and in other disadvantaged situations; ability to understand, communicate and advocate the philosophy and principles of self-sufficiency and the particulars of Welfare Reform to clients and to the public; basic critical thinking and problem solving skills with the ability to appropriately solve a variety of routine questions and issues within established policies, guidelines, requirements and procedures; ability to collect, research, verify, enter and maintain data accurately in various systems inherent to assigned duties; ability to maintain professional ethics related to confidentiality of client information; sound judgment with demonstrated ability to consider and weigh a variety of relevant factors and make accurate decisions or recommendations with guidance and independently; ability to synthesize multiple types of data and produce easily understood reports and other materials; ability to systematically compile data and provide detailed documentation and reports; good oral and written communication skills; ability to express ideas clearly and concisely, orally and in writing; ability to express self tactfully, clearly and positively, often in stressful situations; ability to work independently and as part of a team; ability to collaborate effectively to establish and maintain a good working relationships with applicants and recipients, colleagues, department staff, and other relevant stakeholders; strong computer skills with ability to use computer and typical business software, proprietary software and applications for data management and reporting; personal accountability including teamwork and establishing and maintaining positive relationships with the public and colleagues; excellent customer service skills; tact; and courtesy. Must be able to positively and appropriately represent the County with customers and other stakeholders. May require the ability to work a flexible schedule as needed.
Knowledge of federal, state, and local laws governing public assistance (Supplemental Nutrition Assistance Program, Temporary Assistance to Needy Families Program, Medicaid Program) and fluency in Spanish is desired.

Minimum Qualifications:
Graduation from high school or GED with completion of relevant college coursework or degree preferred and three (3) years of relevant administrative work, including customer service experience and prefer previous relevant work experience in a human services or related work environment; OR any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

Additional Information:
This position is part of an approved career development plan (CDP) and offers career development opportunities within the position based on the performance, qualifications and experience of the incumbent.
A criminal history record check and fingerprinting is conducted on all persons conditionally offered employment, including a conditional offer of initial employment, or a conditional offer to promote, demote, or laterally transfer an employee.
May require a valid driver's license to perform assigned duties at various locations.

How To Apply:
Closing Date: This position closes on Monday, October 12, 2020.
You apply for positions with Henrico County general government through our on-line applicant system, which is available 24-hours a day, 7-days a week with an Internet connection. Please access our job site portal through https://henrico.us/services/jobs or click on the Jobs link in the upper right hand corner of our main County page at https://henrico.us .

Minimum Salary:
34976

Maximum Salary:
64341

Currency:
USD

Main Organization:
General Government General Government

Employment Status:
Permanent Fulltime Permanent Full-time

Amount of Travel:

Work At Home: