About the Organization

Fusion Academy is a revolutionary alternative, accredited private school for grades 6-12 that offers a fully individualized classroom: one student, one teacher. As the nationwide leader in one to one schooling, Fusion Academy has campuses throughout the country.

Every student at Fusion is unique - some students are accelerated learners; some need flexible scheduling; and others have special learning needs due to attention challenges, learning differences, or social and emotional difficulties. No matter why students come to Fusion, our model is simple - through compassion and acceptance, Fusion students learn on their terms, on their schedule, and in their learning style.

Our model is a unique academic program offering services year-round on a rolling admissions basis. Our environment is highly personal and socially inclusive. Equal emphasis is placed on students' emotional well-being as it is on academic achievements. In addition to full time enrollment, students at Fusion Academy may take a class for credit or enroll in our tutoring/mentoring program.

The Fusion culture offers a special place to work, teach, and learn. Fusionites are a special brand of educators--they are creative, passionate, embrace change, and have fun! They communicate honestly and with compassion to both students and colleagues. People join the Fusion family for more than just a paycheck; they seek to work with peers who share these values. And because Fusion is growing rapidly, we offer considerable opportunity for career advancement throughout the country.

Location

Fusion Education Group (HomeBase)

Description

Job Summary

The IT Support Coordinator is a full-time position designated to provide support to the IT Systems Administration team. This position focuses on ensuring that systems and services work reliably and securely. The IT Support Coordinator manages day to day requests for the Learning Management System, the Student Information System, the Scheduling System, the remote computer software Zoom and other tools and systems. This individual will answer helpdesk tickets and provide input on project documentation. The IT Support Coordinator reports directly to the IT Systems Manager.

Roles and Responsibilities

One of the main responsibilities of the IT Support Coordinator is to communicate with end users using the ticketing system to ensure timely resolution of their problem. The IT Support Coordinator assists the System Administrators in locating and improving irregularities and performance issues. The IT Support Coordinator gathers data, error logs and user reports to determine areas for improvement and executes accordingly. The Support Coordinator also gathers and organizes data for the System Administration team and assists in any related projects. This position must become familiar with our systems and be able to troubleshoot challenges and obstacles for our users across the country and internationally.

Position Requirements

Required Skills

An Associate Degree or two years of college-level course work in computer applications and instructional technology is required. Relevant experience performing the duties of the job may substitute for the educational requirement. Two years of recent experience in a setting working with various types of computer software, importing and exporting data and/or API experience specific to Learning Management Systems (LMS), Student Information Systems (SIS) and/or other educational systems working with faculty, staff and students is desired. Experience with Ed Tech and Canvas (LMS) is a plus.

The coordinator should be an individual who works well with a team, has a strong technological background, is a fast learner of new systems and has a positive approach. The successful candidate should be an independent worker and proficient in the Microsoft Office Suite. A background in computer science and/or education systems is preferred. This individual will need to be able to work with non-technical customers and know when to escalate issues for assistance. The candidate should be able to remain calm under pressure, have strong written and verbal communication, and active listening skills.

Number of Openings

1

Full-Time/Part-Time

Full-Time

Exempt/Non-Exempt

Non-Exempt
This position is currently accepting applications.