IT Support Specialist
- Employer
- Collaborative for Educational Services
- Location
- Northampton, MA, US
- Salary
- Competitive
View more
- Job Category
- Administrator, Specialist / Coordinator
Job Details
Who We Are: Dedicated and collaborative teams of educators committed to supporting teaching excellence through coaching, professional development and excellent administrative support. We empower our educators, and invest in professional development to help them grow as professionals.
We Value: Quality and excellence, innovation, creativity and vision, inclusiveness, equity and diversity and collaboration with others. Creating a community of care is foundational to the work we do - together.
Social Justice and Equity work is central to our mission, especially in these times. We understand that all forms of oppression are damaging. We engage in this work pro-actively and purposefully, with the intent of positive outcomes, and because we need to.
We hope that you will join us in this work!
This is you:
- You have a minimum of three (3) years of Help Desk experience in maintaining desktops, laptops, software, and networking hardware and systemsYou have experience in creating and maintaining technology systems documentationYou have in-depth knowledge of Windows, Mac OS, Linux, and Chrome OS, and familiarity with MDM and RDP TechnologyYou have a demonstrated understanding of Google G-Suite administrationHighly adaptive, with exceptional problem solving skillsYou have exceptional communication, interpersonal, and analytical skillsYou hold an Associate's degree or technical certificates in an IT-related field, or equivalent experienceYou are willing to travel to sites statewide including Eastern MA.You have a valid driver's license and reliable transportation
Highlights of What You Will Do:
- Provide Level-2 help desk support and resolve problems to the end user's satisfaction in a timely mannerFrequent travel to program sites to resolve IT issues as identifiedTroubleshoot systems and software applications to identify and correct malfunctions and other operational difficulties in a mixed-platform environment for CES's DYS InitiativeConfigure, test, install, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, networking hardware and systems, including Limitless Learning residential-use laptopsAssist in management and troubleshooting of district-wide Ethernet IP data network, including: end user support for DNS and DHCP services, switching configuration and support, and wireless networking
Review of resumes is ongoing and will continue until positions are filled.
Company
We are a non-profit educational service agency, committed to reaching and educating learners of all ages, and experienced in working with educators to help students learn and succeed.
Students are at the heart of our work.
We are a community of innovative and effective professionals dedicated to improving education. We know that everyone is a learner from the day they are born, and we know how to create classrooms and other environments in which every learner can flourish. We know how to reach, inspire, support and educate children, youth and adults, and we help others to do the same.
Founded in 1974, we are governed by representatives from our member school districts in Hampshire and Franklin Counties. We partner with students, families, schools and districts, educators; and communities across Massachusetts and in the region to create and improve educational opportunities both in and out of the classroom and ensure that every child has the opportunity to achieve their full potential.
CES directs major initiatives in Early Childhood, Special Education, After School Programs, Professional Development, Educator Licensure, Technology in Education, Social Justice in Education, English Learner Education, and the education of vulnerable youth.
Our Mission
Our mission is to develop and foster educational excellence and opportunity for all learners through collaboration, and leadership.
- Website
- https://www.collaborative.org/
- Telephone
- 4135885925
- Location
-
97 Hawley St
Northampton
MA
01060
US
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