Systems Administrator

Accountability and Info System

Support Staff - Position - Other - Other

Job Number : 4600203755

Start Date :

Open Date : 06/08/2020

Closing Date : 02/28/2021

POSITION SUMMARY

The Systems Administrator is responsible for application development, technical support and system administration of a subset of the applications portfolio. The incumbent will troubleshoot technology system internals, on premise applications, cloud-based applications and application technology interfaces with a focus on availability, reliability, archiving where necessary.

ESSENTIAL DUTIES

• Ensures stakeholders' needs and drivers are met through gathering and analyzing requirements to ensure systems meet specifications
• Leads enhancements and upgrade efforts for on premise and vendor managed applications; may require setup, configuration and system development
• Designs and develops applications and workflows utilizing the office 365 Power Suite (PowerApps, PowerAutomate or PowerBI)
• Supports and conducts training, quality testing and validation efforts, working with team to infuse quality standards and validation into the solution
• Drives resolution of technical issues and defects for on premise and vendor managed applications
• Creates and maintains documentation for communication, training, testing, maintenance and support purposes
• Communicates with vendors to ensure technical alignment with APS IT standards and current technology portfolio
• Provides well rounded support by being familiar with application development, LAN/WAN/NOC, system installation/configuration, security technologies, server management and database management
• Monitors, analyzes, diagnoses root cause and resolves issues in collaboration with other APS IT departments
• Provides expert management of multiple vendors in relation to technology needs, maintenance and upgrades
• Provides effective communication to stakeholders of technical concerns, issues and solutions
• Gathers requirements and develop reports to support the business stakeholders' process and use of the system
• Performs other duties as assigned by appropriate administrator
• Required to attend scheduled shift during regular business hours as mandated

Requirements :

MINIMUM REQUIREMENTS

EDUCATION:

• Bachelor's degree in business administration, management information systems, information technology, computer science, or a related field required
• In lieu of degree, will consider 2 years of related technology experience per year of college (8 years)

CERTIFICATION/LICENSE:

A+, Network +, Microsoft Intelligence tools, and/or SQL certification a plus

WORK EXPERIENCE:

• 2 years of Information Technology (IT) work experience required
• 2 years of work experience as a developer or system administrator
• Demonstrated experience in SQL, programming languages, vendor management and technology architecture
• Demonstrated experience developing applications and administering cloud based systems
• Experience with Office 365 Power Suite (Power Automate, PowerApps, PowerBI)
• Experience in managing servers, databases and networks as a part of application support
• Experience in gathering business requirements and modeling business processes
• Experience in project management of cross functional teams

KNOWLEDGE, SKILLS & ABILITIES

• Aptitude for learning new technologies
• Ability to work under pressure, set and adjust priorities to meet deadlines
• Excellent interpersonal, verbal and written communication skills
• Self-motivated, proactive, action-oriented, results-driven
• Flexible and able to adapt quickly in a fast moving environment that supports students and schools
• Strong team player with proven ability to collaborate across teams
• Ability to build strong relationships with clients, direct reports, and senior management
• Strong work ethic

Compensation :

Salary Grade: IT2

Salary Range: FY'20 APS Salary Schedule (All Positions)

Work Year: ANNUAL

FLSA Status : EXEMPT

Employment Category :
AT-WILL

Reports to: : Assistant Director (Enterprise Support)