Position Type:
Classified - Service Personnel/NETWORK SUPPORT COORDINATOR

Date Posted:
4/10/2019

Location:
Instructional Services (Ed Tech & Model Schools)

Closing Date:
05/01/2019


Ulster BOCES is seeking an experienced, organized, and highly responsive customer-focused Network Support Coordinator for a full time, 12 month position at an Ulster BOCES site in New Paltz to provide technology leadership in an educational environment. Qualified candidates should have experience designing, installing and supportinga Voice, Video and Data Infrastructure that includes services delivered over a WAN. Cisco VoIP administration, Virtualization, ASA and Fortinet firewall administration, DNS, Windows server IOS, and Network Switching a must. Experience in managing multiple projects, scheduling, and daily operations is preferred. Windows Server and Active Directory setup and troubleshooting experience and an understanding of Unix/Linux is preferred. The ideal candidate must keep abreast of current and upcoming technologies. Qualified candidates need to be energetic team players and demonstrate excellent communication, problem-solving, and follow through.

Regionally competitive salary and benefits. All Civil Service laws, rules and regulations apply. Fingerprinting required.

Previous applicants need not apply.

Civil Service Classification: Competitive. Merit and fitness competitive examination applies.

Salary commensurate with experience and training. Salary range: $70,000 - $85,000

GENERAL RESPONSIBILITIES :
This position involves the designing, installation and support of Local Area Networks and Wide Area Networks (LANs and WANs) and related projects for Ulster BOCES and participating school districts. The duties of this position also include providing leadership and coordination for project management and the coordination activities of the Network Support staff. Work is performed under the general supervision of a higher level employee with wide leeway allowed for using independent judgement in carrying out the details of the work. Supervision is exercised over subordinate Network Support staff. Does related work as required.

SPECIFIC DUTIES :
The typical work activities listed below, while providing representative examples of the variety of work assignments in the title, do not describe any individual position. Incumbents in this title may perform some or all of the following, as well as other related activities not described.

1. Designs, installs and supports Local Area Networks and Wide Area Networks (LANs and WANs) and related projects;Provides leadership and coordination for project management;Coordinates the activities of the Network Support Specialist I's and Network Support Specialist II's;Gathers information and prepares written proposals with supervisor related to design installation and upgrades for customers;Acts as a leader for cutting edge technology by performing research and development to keep current on new equipment, software and technologies;Works with supervisor to reevaluate and/or establish procedures to deliver efficient and effective support to customers;Assists with bid development;Assists with the planning for future development of services and grants;Maintains the integrity of networks through coordination and implementation of equipment, software, troubleshooting, testing and support;Supervises and provides systematic in-depth technical analysis to identify and isolate problems and refers as necessary;Ensures that records of maintenance, support and telecommunications services are kept current and accurate;Coordinates preventative maintenance and/or corrective programs with vendor service personnel;Establishes effective communication with district contacts to insure optimal service delivery;Maintains contact with program service desk, checks e-mail and voicemail on a regular basis and responds appropriately and quickly to requests;Collaborates with other BOCES or District Technology staff;Advises Instructional Services staff of educational technology equipment and application updates that support the development of their services;Keeps supervisor informed of issues and course of action to improve quality of services;Provides a written weekly status report to supervisor.

WORK SCHEDULE :
Monday - Friday, 8:00 a.m. - 4 ;00 p.m.

MINIMUM QUALIFICATIONS : Either:
A. Graduation from a New York State registered or regionally accredited college or university with a Bachelor's Degree, which included fifteen (15) credit hours* in Computer Science, Management Information Systems, Information Resources Management, Information Technology, or a closely related field and one (1) year of full-time paid, or its part-time equivalent, technical experience involving Local/Wide Area Networks and/or technical support in a computer center environment; OR
B. Graduation from a New York State registered or regionally accredited college or university with an Associate's Degree, which included fifteen (15) credit hours* in Computer Science, Management Information Systems, Information Resources Management, Information Technology, or a closely related and three (3) years of full-time paid, or its part-time equivalent, technical experience involving Local/Wide Area Networks and/or technical support in a computer center environment; OR
C. Possession of a diploma or certificate of completion in a program of study in computer networking and/or A+ certification and/or Operating Systems Software Support or substantially similar program from a technical school licensed by the New York State Department of Education and four (4) years of full-time paid, or its part-time equivalent technical experience involving Local/Wide Area Networks and/or technical support in a computer center environment; OR
D. Graduation from high school, or possession of a high school equivalency diploma and five (5) years of full-time paid, or its part-time equivalent, technical experience involving Local/Wide Area Networks and/or technical support in a computer center environment; OR E. An equivalent combination of training and experience as indicated above.

*Coursework in the use of specific programs such as WORD, EXCEL, or ACCESS and data entry is not acceptable.

Special Requirement: Possession of a valid New York State driver's license appropriate to the vehicles operated or otherwise demonstrates the ability to meet the transportation needs of the job.

Special Requirement for appointment in School Districts including BOCES: In accordance with the Safe Schools Against Violence in Education (SAVE) legislation and by the Regulations of the Commissioner of Education, candidates for employment in school districts must obtain clearance for appointment from the State Education Department based upon fingerprinting and a criminal history background check.

AGENCY OVERVIEW

Our Mission:
At Ulster BOCES, our mission is to provide high quality shared educational, administrative, and technical services that will enable component school districts to develop the capacity of their students and adults to achieve higher standards of performance. With an emphasis on economic efficiencies, Ulster BOCES is committed to offering educational programs that enable all students to prepare for employment and/or post-secondary education.

The Ulster County Board of Cooperative Education Services is an educational agency serving eight component school districts. They are: Ellenville Central School District • Highland Central School District • Kingston City Schools Consolidated • New Paltz Central School District • Onteora Central School District • Rondout Valley Central School District • Saugerties Central School District • Wallkill Central School District

BENEFITS
Generous health insurance, dental and vision benefits. Paid time off. New York state retirement system membership and 403(b) tax-sheltered annuities plan. Flexible spending plan, disability benefits, employee assistance program and tuition reimbursement.

Equal Opportunity Employer

Ulster County Board of Cooperative Education Services Non-Discrimination Statement
The Board of Cooperative Educational Services, Sole Supervisory District of Ulster County ("BOCES"), does not discriminate on the basis of an individual's actual or perceived race, color, creed, religion, religious practice, national origin, ethnic group, sex (including sexual harassment and sexual violence), gender identity, sexual orientation ("sexual orientation" means heterosexuality, homosexuality, bisexuality, or asexuality), political affiliation, age, marital status, military status, veteran status, disability, weight, domestic violence victim status, arrest or conviction record, genetic predisposition or carrier status or any other legally protected status in regard to employment opportunities or educational/vocational programs or activities which it operates. All inquiries regarding BOCES Non-Discrimination policies and/or complaints regarding violation(s) of these policies should be directed to the BOCES Compliance Officer, Dr. Jonah Schenker, Deputy Superintendent in one of the following manners:

By E-Mail: complianceofficer@ulsterboces.org
By Mail: 175 Route 32 North, New Paltz, New York, 12561
By Telephone: (845) 255-1400

Inquiries concerning the application of Title IX and its implementing regulation and/or complaints regarding violation(s) of these provisions can be referred to the Department of Education, Office of Civil Rights, 32 Old Slip, 26th Floor, New York, NY 10005 -2500, Telephone: (646) 428-3900, FAX: (646) 428-3843; TDD: (800) 877-8339; E-Mail: OCR.NewYork@ed.gov .