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Computer Returns Analyst

Employer
K12 Inc.
Location
Herndon, VA, United States
Salary
Competitive
Requisition Number 19-0261
Title Computer Returns Analyst
City Herndon State VA

Description
The Computer Returns Analyst serves as the primary point of contact for the daily coordination of logistics associated with student computer hardware reclamation processes.

• Processes all hardware reclamation label requests using the Customer Relationship Management (CRM) system and direct emails;
• Processes assigned service requests using the CRM for status updates, fulfillment requests and tracking information;
• Provides daily reclamation and cancellation files to vendor; updates master files;
• Works with schools and teachers directly to reclaim computers;
• Processes live inbound calls from auto dialer batch;
• Makes live outbound calls to recover hardware;
• Handles vendor cancelled recoveries;
• Manages reclamation email inbox for all types of requests and escalations from schools, teachers, and families;
• Works with school administration to obtain approval to send replacement computers;
• Assists on materials reclamation tickets when needed.

Supervisory Responsibilities: This position has no supervisory responsibilities.
Requirements • High School diploma AND
• One (1) year of experience in operations, administration or other relevant work OR
• Equivalent combination of education and experience

Hourly pay 16/hr.

OTHER REQUIRED SKILLS & ABILITIES:

• Ability to solve problems independently, quickly, thoroughly and to communicate resolutions
• Ability to pass required background check
  • Please view Equal Employment Opportunity Posters provided by OFCCP here .

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